Conflict Resolution & Meditation:
(Successful use of conflict resolution skills
takes time, practice, patience and trust)
Learn the process and strategies for improving your chances of successfully mediating a conflict situation involving subordinates or
other employees.
The following are the elements covered:
- Power Listening Skills
- Questioning Skills
- Non-Verbal Communication Skills
- Mediation Skills
- Process for Conflict Resolution
- Identify & clarify issues in a given conflict
- Clarify perceptions & feelings of each party
- Demonstrate understanding of issues & feelings
- Identify options which can be mutually agreed upon
(1) Three to four hour mini-lectures with interactive sharing and case study discussion.
(2) Consultant basis with management and teams.
Facilitator: Sandra Michaels, M.S., has been a stress management consultant and workshop facilitator for fifteen years. Conducted stress management workshops for Harborview Medical Center, The Boeing Co., Intel and various businesses and colleges. Masters in Counseling from Eastern Washington University and BA in Business Administration from University of Puget Sound.